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Termination and Customer Transition Policy

1. Termination Triggers

A Supplier may request voluntary termination by giving thirty (30) days' written notice. XenoStep may terminate for cause immediately if the Supplier breaches the agreement, offers prohibited products, fails KYB or sanctions review, creates payment or customer risk, violates data obligations, fails tax documentation requirements, provides false information, or otherwise creates unacceptable legal, payment, reputational, or operational risk.

2. Customer Subscription Handling

After termination, XenoStep determines how to handle affected customer subscriptions. XenoStep may choose to continue service through the paid period end, issue a refund, transition customers to another product or provider, cancel future renewals, or take another reasonable action based on customer, legal, payment, and operational considerations.

The Supplier must not communicate inconsistent instructions to customers.

3. Supplier Cooperation

The Supplier must provide reasonable transition assistance, including product access support, customer support information, technical documentation, exportable customer or usage data where lawful, and assistance needed to reduce customer disruption.

The Supplier must cooperate promptly with XenoStep's customer support, refund, dispute, data, security, and compliance requests during the transition period.

4. Final Payout

XenoStep will calculate final payout within sixty (60) days after termination, net of all setoffs, reserves, refunds, chargebacks, dispute fees, taxes, penalties, transition costs, and other amounts permitted under the Supplier agreement. XenoStep may extend reserve release or payout timing while disputes, refunds, chargebacks, sanctions reviews, tax holds, or other risk events remain unresolved.

5. Data Return

XenoStep will return Supplier data within thirty (30) days after termination where legally and technically feasible. XenoStep may retain records required for tax, accounting, sanctions, AML, security, dispute, litigation, payment network, or other legal and operational obligations.

The Supplier must return or delete XenoStep data and shared customer data according to the Data Processing Addendum and any written termination instructions.

6. Survival

Sections 6, 7, 10, and 12 of the Reseller Agreement survive termination. Any provisions that by their nature should survive also remain effective, including payment reconciliation, reserves, setoff, confidentiality, data protection, taxes, sanctions, dispute handling, limitation of liability, indemnity, and audit rights.

7. Controlling Language

This Policy is prepared in English. A Korean translation may be provided for reference convenience only. If there is any conflict or inconsistency between the English version and any translation, the English version controls in all respects.