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Supplier Onboarding Policy

1. Eligibility Requirements

A Supplier may apply to sell products through XenoStep only if it meets all eligibility requirements below.

1. The Supplier must be a valid legal entity or legally capable individual seller in its home jurisdiction.
2. The Supplier, its representatives, and its ultimate beneficial owners must not be subject to sanctions, export restrictions, or similar legal restrictions.
3. The Supplier's products must fall within categories XenoStep allows for resale and must not be prohibited under the Prohibited Products Policy.
4. The Supplier must provide accurate business, ownership, tax, support, and product information during review.

XenoStep may reject any application that creates legal, payment, tax, consumer protection, sanctions, data protection, or reputational risk.

2. KYB Review Process

The Supplier must submit requested business, ownership, tax, banking, product, and support documents before XenoStep begins review. XenoStep normally targets a review timeline of five (5) to ten (10) business days after receiving a complete submission, but complex reviews may take longer.

XenoStep's KYB review checklist includes the following items.

1. Business existence verification.
2. Representative and UBO sanctions screening against OFAC lists.
3. Product category compliance.
4. Marketing accuracy review.
5. Refund policy clarity.
6. Customer support capability.
7. Chargeback risk assessment.
8. Data processing compliance.
9. Tax and contract readiness, including applicable W-8 documentation.

3. Approval Outcomes

Approved

An approved Supplier may proceed under standard commercial controls. The standard payout timing is T+30, meaning thirty (30) days after month end. XenoStep may apply a standard reserve of ten percent (10%) to fifteen percent (15%) of net Supplier Fee.

Conditional

A conditional approval may apply where XenoStep identifies manageable risk. Conditional approval may include T+60 payout timing, a reserve of twenty percent (20%) to thirty percent (30%) of net Supplier Fee, product restrictions, marketing changes, support commitments, refund policy updates, documentation updates, or other written conditions.

Rejected

If rejected, XenoStep will provide a reason where legally permitted. A rejected applicant may reapply after ninety (90) days unless XenoStep states that reapplication is not permitted due to sanctions, illegal product categories, fraud, or other non-curable risk.

4. Ongoing Compliance

Approved Suppliers remain subject to annual re-review. A Supplier must notify XenoStep before any material change to ownership, control, product category, pricing model, claims, refund terms, support operations, data processing, tax status, or banking details. XenoStep may pause approvals, payouts, or product availability while it reviews a material change.

5. Controlling Language

This Policy is prepared in English. A Korean translation may be provided for reference convenience only. If there is any conflict or inconsistency between the English version and any translation, the English version controls in all respects.