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Payout and Reserve Policy

1. Payout Schedule

XenoStep pays approved Supplier Fees on a T+30 schedule, meaning thirty (30) days after month end. Payouts are made by manual wire transfer after XenoStep completes compliance, tax, risk, reserve, refund, dispute, and reconciliation checks.

No Supplier has an automatic right to receive funds before the payout date or before required checks are complete.

2. Payout Terminology

Supplier-facing materials must use only the terms "Supplier Fee" or "payable" when describing amounts owed to a Supplier. XenoStep does not provide stored value accounts, cash-out features, or on-demand funds access.

Any operational, product, support, or finance language must be reviewed for consistency with this terminology before release.

3. Reserve Policy

XenoStep may retain a rolling reserve to cover refunds, chargebacks, disputes, tax issues, penalties, customer transition costs, fraud, contract breaches, or other risk events.

1. Standard reserve: ten percent (10%) to fifteen percent (15%) of net Supplier Fee.
2. High-risk reserve: twenty percent (20%) to thirty percent (30%) of net Supplier Fee.
3. Release timing: T+90, meaning ninety (90) days after period end, subject to no outstanding disputes, refunds, chargebacks, sanctions issues, tax holds, fraud reviews, or other risk events.

XenoStep may increase, decrease, extend, or release a reserve based on observed risk and contractual rights.

4. Payout Conditions

A Supplier must satisfy all payout conditions before XenoStep initiates payment. Required conditions include a valid W-8 form, approved KYB status, no sanctions hit, no unresolved ownership or identity issue, no critical risk event, accurate bank details, and completion of any requested reconciliation materials.

5. Minimum Threshold

XenoStep applies a USD 50 minimum payout threshold. If the payable amount for a period is below USD 50, XenoStep may carry it to a later period until the threshold is met, subject to setoff and reserve terms.

6. Wire Transfer

The Supplier must provide accurate bank details and must promptly update XenoStep if those details change. XenoStep initiates manual wire transfer using the approved details after payout conditions are met.

The Supplier is responsible for bank charges, intermediary bank fees, returned transfer costs, and losses caused by inaccurate information supplied by the Supplier.

7. Controlling Language

This Policy is prepared in English. A Korean translation may be provided for reference convenience only. If there is any conflict or inconsistency between the English version and any translation, the English version controls in all respects.